Shipping Policy

Big Country 4×4 Australia recommends having your order delivered to a business address or an address where you or someone you designate will be available to accept delivery. If you elect to give Authority to Leave to any of our couriers (sender permits courier to leave the parcel if no one is at the address and there is somewhere safe to leave it) for your parcel, Big Country 4×4 Australia accepts no responsibility for the parcel thereafter as it has been deemed as delivered. We are unable to deliver to a PO Box, Private Mail Bag or Parcel Locker.

Delivery time can take anywhere between 2-10 working days after dispatch depending on your location. Remote and regional areas will require a longer delivery time of up to 14 days.

Tracking numbers are available and provided via email when your order has been dispatched. Please use your tracking number to track the status of your delivery.

The shipping fees we charge include postage and handling fees; we cannot provide discounts or refunds on freight or handling fees. Big Country 4×4 Australia reserves the right to request an additional freight charge for deliveries more than 150kms from a major city. Customers will be notified prior to orders being processed and dispatched. Orders will be refunded if the customer objects to additional charges.

Some products may be dispatched in more than one carton.

Some products we sell may require a forklift or tail lift unload i.e. roof top tents & awnings. It is the customers responsibility to ensure that they provide Big Country 4×4 these details before shipping to ensure a smooth delivery. Failing to provide these details could result in a re-delivery charge or return to sender cost.

We currently only dispatch to addresses within Australia unless otherwise listed. We do not ship to Islands or remote areas without a separate freight quote.

We aim to dispatch all products within one working day of your full payment being made.

Buyers must agree with the above postage and handling terms before purchase.